Amazon message centre

Amazon Message Centre: The Step-by-Step Guide to Navigating as a Novice

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Establishing the resources you can as an Amazon seller is critical to developing a thriving online business. You must speak with clients to provide customer service, answer product concerns, and handle returns and refunds. You’ll need to use the Buyer-Seller Messaging Centre to accomplish this.

The Buyer-Seller Messaging Centre

The Buyer-Seller Messaging Center is the solution if you’re curious about viewing Amazon messages. Buyers and sellers can connect anonymously without disclosing confidential information using the Buyer-Seller Messaging Centre. Each buyer is given an anonymous email address that vendors can use to reach them, and each buyer’s contact email address remains the same. On the other hand, Buyers can choose not to receive unwanted messages from vendors, in which case your message will be ignored.

Because it enables you to be in continual contact with buyers, the Buyer-Selling Messaging Centre is one of the top Amazon seller options. You may gather opinions from your clients, give returns, and gain useful insights by communicating with them. Remember that maintaining an open channel of communication with consumers aids in the development of trust.

What’s the best way to get to the Amazon Message Centre?

Now that you understand what the Amazon Message Centre is and how it might benefit you as a seller, you must understand how to access messages on Amazon. Go to the Amazon Message Centre to see your messages, where you’ll find an inbox with all of the communications you’ve gotten from customers.

You’ll have to go to Amazon’s “Your Account” area to get to the Amazon Message Centre. You’ll find a variety of options on this page, including “Your Orders,” “Gift Cards,” and “Prime.” To access the message centre, tap the “Your Messages” icon. You’ll see all of the emails in your inbox by default. You can look at all the emails you’ve sent by clicking “Sent Messages” on the left-hand side, or you can filter out notifications from Amazon by clicking the “Buyer/Seller Messages” button.

How to Check Amazon Messages

It’s one thing to understand how to check buyer-seller messages, but you also have to know how to browse the message centre as a whole. One of the most significant contrasts between Amazon and eBay is the Amazon Message Centre. Here’s what you need to know about reviewing your Amazon messages as an Amazon seller.

The first effort is to go to Amazon’s “Your Account” page. This page can be accessed by going to the top-right corner of the Amazon portal and tapping on your account name. Once you’ve arrived at this page, click the “Your Messages” option.

You may notice several automatic communications from Amazon once you’ve accessed your messages, including purchase and shipping verification. If you want to see buyer-seller conversations, select the “Buyer/Seller Messages” button at the top of your messages. You can also check at messages you’ve sent to purchasers by clicking the “Sent Messages” icon on the left side of your screen.

Note that before you may receive notifications in your inbox, you must first allow buyer-seller messages. Your inbox may be empty because you’ve turned off buyer-seller messages. When you try to contact a buyer who has opted out of getting buyer-seller messages, you’ll get a notification saying that your message couldn’t be delivered.

Amazon’s Buyer-Seller Message Guidelines

It’s critical to grasp the basic principles for Amazon communications before you start engaging buyers as an Amazon merchant. Not only are there restrictions on what you can say in Amazon messages, but there are also differences between normal and proactive messages.

Any message necessary to finish an order or answer a customer service query can be sent through the Amazon Message Centre in general. You can, for example, send a buyer a message if an item they ordered is now unavailable for shipment or if you wish to provide a refund. Proactive, allowed messages can be sent within 30 days of the order’s completion date. You may send a proactive allowed message for a variety of reasons, including:

  • 1. Choosing a bespoke product and confirming it
  • 2. Taking care of any matters that may come with orders
  • 3. Sending an invoice to a customer
  • 4. Obtaining information required to complete a purchase
  • 5. emailing inquiries concerning customer returns
  • 6. requesting an honest review from a buyer
  • 7. Organizing bulk or large-item deliveries

There are some things that you should not include in these emails. The following are some of the things Amazon sellers should not mention in authorized messages:

  • 1. External connections that aren’t secure but are required to complete an order
  • 2. Invoices, warranties, and instructions are not good attachments.
  • 3. Logos that direct people to your website
  • 4. Buyers’ requests to opt-out of receiving messages
  • 5. Phone numbers and email addresses
  • 6. Pixels that are tracked

While it’s critical to know how to check your Amazon messages, you should also make sure you’re following the Amazon Message Centre’s standards. If you don’t follow these rules, your Amazon Message Centre permissions may be temporarily suspended, and your Amazon seller account may be permanently suspended.


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